ABOUT SERVICEMAGIC
Why should I feel confident that ServiceMagic can help me?
How long has ServiceMagic been doing this?
What cities does ServiceMagic service?
THE BENEFITS OF SERVICEMAGIC
What kind of help can I get from your service professionals?
How can ServiceMagic match me with the right service professional?
Am I obligated to use ServiceMagic professionals?
How do I know I'm getting the right service professional?
What is the Service Guarantee?
RATINGS & REVIEWS
What are Ratings & Reviews?
When do I submit a Ratings & Reviews survey?
Why are Ratings & Reviews important?
ABOUT OUR WEB SITE
What is "My Account" and how do I use it?
What will I find at the Homeowner's Library?
What is "Tell A Friend"?
MANAGING YOUR RELATIONSHIP WITH A SERVICE PROFESSIONAL
What if I change my mind during a project and want to cancel a contract?
What can I do to maintain the high level of service that ServiceMagic service professionals provide?
Will ServiceMagic cancel a service professional's member status upon receiving a customer complaint?
OUR SCREENING PROCESS
What criteria does a service professional need to meet to become a member of the ServiceMagic network?
What is your screening process for a member to become ServiceMagic Certified?
PRICING
How does ServiceMagic get paid if this is a free service?
What can consumers do to make sure they don't pay too much for their home services projects?
OTHER QUESTIONS
If you cannot find the answer to your question, please send us an e-mail at customerservice@servicemagic.com.
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ABOUT SERVICEMAGIC
Why should I feel confident that ServiceMagic can help me?
We've made it our business to understand what makes a successful homeowner.
We provide a lot more than a 'telephone book' of service professionals in your area.
We give you the advantage of 70+ years of accumulated knowledge in the home services
industry. From our proprietary matching service, to the more than 1,200 home
related articles on our Web site, we offer the most comprehensive
Internet tool available to homeowners.
How long has ServiceMagic been doing this?
ServiceMagic was founded in December 1998.
We've grown by teaming with other local companies like ours
to give us a base of experience stretching back as far as 1980, and a
proven track record you can count on.
What cities does ServiceMagic service?
Our member service professionals cover all
major metropolitan areas in the U.S. and parts of Canada. Our Web site also covers the entire
United States with a directory of screened service professionals.
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THE BENEFITS OF SERVICEMAGIC
What kind of help can I get from your service professionals?
Our network includes service professionals skilled in more than 500 home-related services,
from house cleaning to remodeling.
How does ServiceMagic match me with the right service professional?
To find the best area service professional, a consumer first submits a brief description
of his or her service need by answering a series of questions in a ServiceMagic interview.
This interview not only helps us understand your expectations, but it lets you look carefully
at all the parts of your need.ServiceMagic then matches your specific
need with the defined skills of a select group of service professionals. The result is a match
between the right consumer and the right service professional.
Am I obligated to use ServiceMagic professionals?
No. We provide professionals matched to your need and interested in your job, but the final choice is up to you.
How do I know I'm getting the right service professional?
ServiceMagic's service professionals are thoroughly screened before being included
in our network so you can be confident in your selection. You can also use profile information and Ratings
& Reviews from past customers to help decide who's best for you. Our mission is to
create a better connection between the right consumer and the right service professional.
We want you to get your job done right!
What is the Service Guarantee?
At ServiceMagic, we want you to be satisfied when you submit a request for any home improvement, repair or maintenance task. All we ask
is that you let us know who you hire, and how your project is going. Then, if
something goes wrong, we'll help you communicate with your service professional
and even provide up to $500 USD of additional labor toward making the job
right Click here for the full Service
Guarantee details
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RATINGS & REVIEWS
What are Ratings & Reviews?
Ratings & Reviews are perhaps the most important service we offer to our users. This area of our Web site includes valuable word-of-mouth feedback from ServiceMagic customers. For all requests you place with ServiceMagic, you'll be asked to submit Ratings & Reviews for the service professionals you are presented. When you do, you not only help other people make their choice, but you contribute to the overall quality of service we offer.
Click here for a Ratings & Reviews sample.
When do I submit a Ratings & Reviews survey?
When you're ready. Since it's hard for us to know exactly when your job is done, we
may ask you to submit your Ratings & Reviews before you're ready.
You can always visit the Web site to close your job and complete your
Ratings & Reviews at that time.
Why are Ratings & Reviews important?
The Ratings & Reviews forms the cornerstone of the online neighborhood
we're building. Ratings & Reviews help us keep track of the quality of service
provided by our member service professionals. Completing the
Ratings & Reviews also qualifies you for the Service Guarantee.
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ABOUT OUR WEB SITE
What is "My Account" and how do I use it?
"My Account" is your personal space on our Web site where ServiceMagic keeps
your profile information secure for you. This is the place for you to:
Add your new address, phone number or e-mail address to your personal profile.
Change your password or property profile information.
What will I find at the Homeowner's Library?
The Homeowner's Library is a vault of articles, pictures, and diagrams about a
wide variety of topics related to your home. Read articles on home improvement and repair, get remodeling advice and review maintenance tips to make the most of your home.
What is "Tell A Friend"?
Tell A Friend is the cyberspace equivalent to "word of mouth." We think we're
providing a great service to consumers and service professionals alike. Tell A Friend
is our way of making it easy for you to tell your friends about us.
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MANAGING YOUR RELATIONSHIP WITH A SERVICE PROFESSIONAL
What if I change my mind during a project and want to cancel a contract?
The decision to stop a project will have to be worked out between you and the service
professional. Expect to pay for work and materials performed up to that point. We
ask that you remember to come back to our Web site to complete
your Ratings & Reviews survey.
What can I do to maintain the high level of service that ServiceMagic service professionals provide?
Complete your Ratings & Reviews survey! This short survey provides
great feedback for other consumers and also for service professionals (so they can continue
to offer exceptional value). Of course, we would love to hear from you at any time with
compliments, comments, or concerns… so don't be a stranger!
Will ServiceMagic cancel a service professional's member status upon receiving a customer complaint?
Your feedback is vital to the quality of service our member professionals provide. However, as
with any grievance process, we first evaluate both sides of the story before making a
final decision. Often, an unpleasant experience is the result of a simple misunderstanding
between the two parties. However, if there is a negative trend against the service
professional, we do reserve the right to remove a service professional from our network.
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OUR SCREENING PROCESS
What criteria is a service professional required to meet to become a member of the ServiceMagic network?
ServiceMagic Service Professionals undergo a rigorous 10-Point Screening before they are accepted in to our network and matched to homeowners.
- Verify State-Level Trade License
- Verify Insurance
- Verification of State Business Filings
- Criminal Records Search
- Sex Offender Search
- Bankruptcy Search
- Legal Search for Civil Judgments
- Liens Search
- Identity Verification (SSN)
- Identity Verification (Reverse Phone Lookup)
Note: Member service professional information confirmed as described above may change or expire over time; while ServiceMagic attempts to maintain accurate and up-to-date information, and confirms changes when notified, we cannot guarantee that profile and screening information is accurate. Therefore, we recommend that before working with a service professional you verify that information presented is still current and/or acceptable to you. Last updated: 7/6/07.
What is your screening process for a member to become ServiceMagic Certified?
To be ServiceMagic Certified, a member service professional must meet all the requirements for basic
membership. In addition, they must have a minimum of three satisfied customer ratings from
current ServiceMagic customers.
PRICING
How does ServiceMagic get paid if this is a free service?
You are not charged for this service because service professionals pay advertising fees to participate in ServiceMagic's network. Service professionals specify the type of work they do and the geography they serve.
ServiceMagic provides new customer leads that match these requests and service professionals pay a fee for each lead they receive. These fees do not affect your estimate.
What can consumers do to make sure they don't pay too much for their home services projects?
Pay close attention to bids and contracts. It is your responsibility as a customer to get bids,
and all prices should be clearly stated on contracts. If something is unclear to you, ask questions.
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OTHER QUESTIONS
If you cannot find the answer to your question,
please send us an e-mail at customerservice@servicemagic.com.
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